To place an order, simply browse our products, select the item you want, and click "Add to Cart." Once you're ready to check out, click on the shopping cart icon and follow the prompts to complete your purchase.

What payment methods do you accept?

We accept KNET and Link/Cash on Delivery payments. You can view all available payment options during the checkout process.

Yes, you can track your order if you are a registered user. After your order is placed, please head over to "My Account > Orders" to view the status of your orders.
Note: Guest users will not be able to track their orders.

You can reach our customer support team by visiting the "Contact Us" page on our website.

Typically, your order will be delivered within 24-48 hours. Gift cards codes will be delivered immediately.

Follow us on our Instagram page @krootcomapp for all the latest news and deals!

1. Acceptance of Terms

By accessing and using the Krootcom, you agree to comply with and be bound by these terms and conditions. If you do not agree with these terms, please do not use the Website.

2. Changes to Terms

Krootcom reserves the right to modify or revise these terms and conditions at any time. Your continued use of the Website constitutes your acceptance of these changes. It is your responsibility to review these terms regularly.

3. User Accounts

a. To access certain features of the Website, you may need to create a user account. You are responsible for maintaining the confidentiality of your account and password information and for restricting access to your account.

b. You agree to accept responsibility for all activities that occur under your account.

4. Product Information

a. Krootcom makes every effort to ensure that product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors or omissions.

b. Product availability and pricing are subject to change without notice.

5. Order Acceptance and Fulfillment

a. Your receipt of an order confirmation does not constitute our acceptance of your order. Krootcom reserves the right to refuse or cancel any order.

b. Orders are typically shipped within 24-48 hours, and delivery times may vary.

6. Returns and Refunds

Please refer to our separate Return and Refund Policy for information on returns and refunds.

7. Privacy

Krootcom respects your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Intellectual Property

a. The content on the Website, including text, images, and logos, is protected by copyright and trademark laws. You may not use, reproduce, or distribute this content without our written permission.

9. Limitation of Liability

Krootcom is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Website.

If you have any questions or concerns about these terms and conditions, please contact us.

At Krootcom, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our website and services. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

a. Personal Information: When you create an account, place an order, or contact us, we may collect information such as your name, email address, phone number, and delivery address.

b. Payment Information: All payment transactions are securely processed by a secure third-party payment gateway and no card information is stored by Krootcom.

c. Usage Information: We collect data on how you interact with our website, including your IP address, browser type, operating system, and the pages you visit.

2. How We Use Your Information

a. Order Processing: We use your personal information to process and fulfill orders, provide customer support, and communicate with you about your orders.

b. Marketing and Promotions: With your consent, we may send you marketing materials, newsletters, and promotional offers. You can opt out of these communications at any time.

c. Website Improvement: We analyze usage data to improve our website, services, and customer experience.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

4. Data Security

We take security measures to protect your personal information from unauthorized access, disclosure, or alteration. While we strive to safeguard your data, no method of transmission over the internet is entirely secure.

5. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.

At Krootcom, we are committed to providing our customers with the highest quality products and excellent customer service. We understand that there may be occasions when you need to return an item, and we have established the following return policy to make the process as straightforward as possible.

Return Eligibility:

The goods can be exchanged or returned withing fourteen (14) days from the date of purchase, as long as they meet the following conditions:

  • Items must be in new condition.

  • Items must be returned in original packing and accessories.

  • Digital gift cards are non-returnable/refundable.

  • Pre-owned (used) items can only be returned within 3 days.

Return Process:

1. Contact Customer Support: To initiate a return, please contact our Customer Support team via the contact us page. You will need to provide your order number and a detailed description of the reason for the return.

2. Packaging: Pack the item securely in the original packaging or a suitable alternative to ensure it arrives in its original condition.

3. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Upon approval, we will process your refund, replacement, or exchange.

Refund Process:

Refund will be issued to the original payment method within 7-10 business days from the date we receive the returned item. Please note that any delivery fees (if applicable) are non-refundable.

Still need help? Reach out to support:

+965 55864121

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It’s Our Journey.





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